Policies
Shipping + Delivery
Your Avielle order undergoes meticulous preparation to ensure it reaches your sanctuary in perfect condition. We partner with specialized couriers who understand the value of sculptural craftsmanship.
Logistics + Timing
Our delivery process follows a refined timeline for safety: • Processing: 5-7 business days • Fragile Transit: Specialist handled • Real-time Tracking: Link provided upon dispatch For inquiries regarding architectural commissions or specific transit requirements, please contact info@avielle.com.au.
Commitment to Quality
We offer a 14-day return window from the date of arrival. To ensure a seamless process, please maintain all original specialized protective crating. Upon delivery, a direct signature is required to confirm the item is in pristine condition. Should any transit concerns arise, please document them with the courier immediately and notify info@avielle.com.au for a priority resolution.
Secure Monitoring
Upon dispatch, you will receive personalized tracking details to monitor your delivery. Our logistics team ensures each piece is handled with care as it travels to your location.
Should you require further updates or assistance with your delivery, please contact our concierge team at info@avielle.com.au for professional support.
Returns & Refunds
At Avielle, we take pride in the artisanal quality of our mirrors. If your selection is not perfectly suited to your space, we offer a 14-day return window from the date of delivery. To ensure a smooth process, please note: • Items must remain in original, protective packaging • Mirrors must be in pristine, unused condition • Return shipping costs are the responsibility of the client For assistance or to initiate a return, please contact our concierge at info@avielle.com.au.
Service Support
While we entrust our sculptural pieces to specialist handlers, we understand that transit issues can occur. Please inspect your piece upon arrival. If you notice any damage, document it with the courier immediately and reach out to us at info@avielle.com.au within 24 hours. Our dedicated team will prioritize a resolution through professional restoration or a complete replacement to ensure your satisfaction.